Our primary concern at AuthenticWatches.com is to provide prompt and quality customer service. If you are not completely satisfied with a purchased item, you may return it within 30 days of shipment, (except for jewelry, which must be shipped back within 10 calendar days of receipt, and gift cards which are not refundable.) It's just one more way for us to thank you, and ensure you have a stellar shopping experience!
All domestic purchases received within the allotted return period on items showing as "In Stock" under $5,000 paid fully by Amazon Payments, PayPal, Visa, MasterCard, or Discover for the advertised price will receive a full refund less shipping fees (calculated on www.fedex.com); or a full value one time exchange for a similarly priced item plus shipping fees. A 10% restocking fee will apply on all other orders returned for refund, minimum $50; or a full value one time exchange plus shipping fees. Please note that on exchanges the item will be reserved at the posted price for 5 days; afterwards the posted price and delivery time frame will apply. Please ship back your item promptly once you have called to obtain your RMA number. Please refer to the RMA form for such shipping costs. Please report any imperfections or discrepancies within 24 hours of receipt and have the watch returned to us within 7 calendar days of receipt. If our offer to rectify an imperfection or discrepancy is refused and a refund is requested, our standard return policy will apply. Any exchanges after the first one will incur a 10% restocking fee. Requesting a refund after performing an exchange will result in a 20% restocking fee (minimum $100). Watch links will incur a 10% restocking fee (minimum $50) per link returned. If we are not able to obtain an item which you would like to exchange for, the restocking fee will apply if a refund is requested. All refunds will be processed in the same manner as payment form except for wires, cashier's check and money orders which will be refunded by company check; partial refunds of this manner will incur a $25 processing fee. We are unable to refund payments which are over a year old or made by any form of gift card, and can only offer store credit. There will be an additional $20 fee for returning a sized watch, either for refund or exchange. A replacement watch will not be shipped until the original watch is received. Returns will be processed within 3 business days of receipt of returned watch. We do not have a price protection guarantee. If we lower a price after an order is placed, we reserve the right not to refund the difference between the purchase price and the current advertised price. Once an order is placed, our return policy takes full force. The restocking fee applies to all cancelled orders whether it has been shipped or not. All cancelled orders will incur a minimum cancellation fee of $25. All special orders cancelled either within the original time frame advertised on our website at the time of purchase or after we have obtained shipping confirmation from our source will incur a 10% cancellation fee (minimum $100). All cancelled orders in which the item has been reserved for the customer will incur a 10% cancellation fee. Special Order items cannot be returned for refund or exchange (including but not limited to any watch which we do not have in stock at the time the order is placed). Any customized items, or items ordered with a modification request (e.g. a watch on a customized strap), are subject to a minimum restocking fee of 10%. Any deposits placed for special orders are not refundable upon cancellation. Fully prepaid special orders will incur a minimum 10% restocking fee. Balance on special orders must be paid within 48 hours of watch arrival notice for deposit to not be forfeited.
Items must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used if a full refund is expected (before restocking fees). Any used or altered timepiece will be refunded an amount equal to what we consider to be its current value with a minimum restocking fee of 20% (minimum $100).
All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number by phone prior to returning the item. Any item returned without an RMA number will not be accepted and sent back at the buyers' expense. RMA numbers expire 5 business days after being issued.
All returned items must be shipped to us via USPS REGISTERED MAIL along with a completed RMA form. Sender is responsible for fully insuring the package. We are NOT responsible for packages lost in transit, and therefore, require packages to be sent insured, so if a package is lost, your investment is protected. FedEx® and UPS® DO NOT insure watches or jewelry, thus we require any package being returned to be sent USPS REGISTERED MAIL. We will not be held responsible for any packages sent via FedEx® or UPS® or any other means other than the listed method. Please insure all returned items for the full invoice amount and ship to:
530 New Los Angeles Ave #115-338
Moorpark, CA 93021
Any inbound packages or parcels which have clear evidence of damage or tampering, to the extent of which, at our sole discretion, it is deemed that the contents may be compromised and/or missing, will be refused.
* Please Note: Purchases made by any watch manufacturer, watch brand distributor, or any person acting on behalf of any of these entities in any manner are NOT returnable for any reason. Neither are any wholesale or promotional purchases.