Questions? Toll Free 1.800.808.9928 | International +1.805.823.8888 | Email Us Here
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Frequently Asked Questions
Is the item I'm purchasing authentic?
Yes. We only sell authentic watches and accessories. We take great measures to assure items sold by are 100% authentic. The watch itself will be no different than the one purchased at an authorized dealer. All items originate from authorized dealers, and are carefully inspected upon arrival to ensure quality and authenticity. To ensure you of the integrity of our organization, please check our ratings by previous customers on,, & at the following links:

View Customer Reviews on Amazon

View Customer Reviews on

View Customer Reviews on

View Customer Reviews on

How can I verify that the timepiece I have purchased is authentic?
To assure authenticity in advance of purchase, please view our great reviews below that have been posted by our past customers. Once you have received an item, the authenticity can be confirmed locally by any reputable watch dealer. *Note: If submitting your timepiece for verification to a local dealer, we suggest informing the dealer that you received the timepiece as a gift in order to obtain an honest assessment of authenticity, as the dealer may not take kindly to having lost business to another vendor at a lower price.

View Customer Reviews on Amazon

View Customer Reviews on

View Customer Reviews on

View Customer Reviews on

How could you sell these items for such a low price?
Most authorized dealers have a markup of 50% - 100% on any given timepiece. They need to do this because an average store only sells one or two big ticket items per day. We have a very large volume of sales, and therefore a small margin on any given item. We purchase in very large quantities at significantly discounted prices, and sell in large quantities online.

Do I have to pay sales tax if I order online?
All orders that include a California address (in either billing or shipping fields) will be subject to a 7.25% sales tax.

How can I tell if an item is in stock and available for immediate shipping?
All items that are in stock and are ready for immediate shipping will state " IN STOCK " in green at the top right portion of the page, as well as in the item description. If an item is not in stock, the lead time for that item will indicated in the item description.

How soon will my order ship?
All In Stock items will be processed and shipped within 1-2 business days. Orders placed through PayPal or Amazon Payments will receive expedited processing and typically ship same day or within 1 business day. For items that are not in stock, the item page will indicate an estimated lead time for shipping.

I have just received a tracking number from you, however FedEx does not have any record of my shipment.
Tracking numbers are generated at the time of processing and emailed to you immediately, however they cannot be tracked at until after 5pm Pacific Standard Time (8pm Eastern Time). After that time, your package can be tracked at, or by calling 1-800-GO-FEDEX (463-3339).

How much do I have to pay for shipping?
All orders over $500 will receive FREE Overnight Shipping within the 50 United States. We also offer FREE International Shipping on orders over $500. All items below $500 ship free of charge within the 50 United States via FedEx Express Saver. For international orders below $500, there is a $25 fee for standard international shipping via FedEx.

What forms of payment do you accept?
-For orders below $5,000, we can accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Payments, bank wire transfer, personal check, or money order.
-For orders above $5,000 to $10,000, the only acceptable forms of payment are PayPal, Amazon Payments, bank wire transfer, personal check, or money order.
-For orders above $10,000, the only acceptable form of payment is a bank wire transfer.

Please note that we are not able to accept international checks or money orders.

How can I get a further discount on my purchase?
If paying via check, money order, or bank wire transfer in full, we can offer the following discounts:

- Domestic Orders, Each Watch Under $10,000: 3% off of listed sale price
- International Orders, Each Watch Under $10000: 2% off listed sale price

If paying via Amazon Payments in full, we can offer an additional year of warranty and $25 off each watch priced between $500-$5000. To utilize this offer, please call us during our normal business hours for a one-time, unique coupon code (expires within 24 hours).

Where Are You Located?
We do not have a show room or storefront to visit; we are strictly web-based. Our main call center is located in Moorpark, California.

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