Our primary concern at AuthenticWatches.com is to provide prompt and quality customer service. If you are not completely satisfied with a purchased item, you may return it within 30 days (except for jewelry, which must be shipped back within 10 calendar days of receipt, and gift cards which are not refundable).
All domestic purchases on items showing as "In Stock" under $5000 paid fully by Amazon Payments, PayPal, Visa, MasterCard, or Discover will receive a full refund less shipping fees (calculated on www.fedex.com); or a full value one time exchange for a similarly priced item plus shipping fees. A 10% restocking fee will apply on all other orders, minimum $50; or a full value one time exchange. Any exchanges after the first one will incur a 10% restocking fee. Requesting a refund after performing an exchange will result in a 20% restocking fee (minimum $100). If we are not able to obtain an item which you would like to exchange for, the restocking fee will apply if a refund is requested. Watch links will incur a 10% restocking fee (minimum $50) per link returned. All refunds will be processed in the same manner as payment form except for wires, cashier's check and money orders which will be refunded by company check; partial refunds of this manner will incur a $25 processing fee. We are unable to refund payments which are over a year old or made by any form of gift card, and can only offer store credit. There will be an additional $20 fee for returning a sized watch, either for refund or exchange.
Once an order is placed, our return policy takes full force. The restocking fee applies to all cancelled orders whether it has been shipped or not. All cancelled orders will incur a minimum cancellation fee of $25. We do not accept returns on special orders (including but not limited to any watch which we do not have in stock at the time the order is placed). Any customized items, or items ordered with a modification request (e.g. a watch on a customized strap), are subject to a minimum restocking fee of 10%. Any deposits placed for special orders are not refundable upon cancellation. Fully prepaid special orders will incur a minimum 10% restocking fee. Balance on special orders must be paid within 48 hours of watch arrival notice.
Items must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used if a full refund is expected (before restocking fees). Any used or altered timepiece will be refunded an amount equal to what we consider to be its current value with a minimum restocking fee of 20% (minimum $100).
All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number by phone prior to returning the item. Any item returned without an RMA number will not be accepted and sent back at the buyers' expense. RMA numbers expire 5 business days after being issued.